Google Launches Extended Repair Program for Pixel 9 Pro and 9 Pro XL
📝Key Points of This Article
Google has launched an “Extended Repair Program” to address an issue occurring in a very small number of Pixel 9 Pro and Pixel 9 Pro XL units.
The issue involves a vertical line appearing from the bottom to the top of the display, and for the Pixel 9 Pro, screen flickering may also occur.
The Extended Repair Program for the Pixel 9 Pro and Pixel 9 Pro XL is valid for 3 years from the original date of purchase, and qualifying repairs come with a 90-day warranty.
On Monday, December 8, 2025, one year after their release, Google launched an “Extended Repair Program” to address an issue affecting a very small number of Google Pixel 9 Pro and Pixel 9 Pro XL devices.
The confirmed issue on the Pixel 9 Pro and Pixel 9 Pro XL is a vertical line that appears from the bottom to the top of the display. For the Pixel 9 Pro, screen flickering may also reportedly occur. The Extended Repair Program is primarily a warranty program for these specific issues.
To check if your device is eligible for the Extended Repair Program, as is customary, you can visit the “Support Options” page and enter its IMEI or serial number. Users of either the Pixel 9 Pro or Pixel 9 Pro XL should check their eligibility on the “Support Options” page and, if eligible, follow the steps to enroll in the program.
The eligibility period for the Pixel 9 Pro and Pixel 9 Pro XL Extended Repair Program is three years from the original date of purchase. Repairs under this program are covered by a 90-day warranty. Please note that the Pixel 9 is not included in this Extended Repair Program.
このプログラムは、対象となる Google Pixel 9 Pro と Google Pixel 9 Pro XL に適用されます。この延長修理プログラムに基づく修理には、各地域の消費者法に基づき 90 日間の保証が適用されます。このプログラムは、Google の限定保証の対象となる可能性のある他のスマートフォンの問題に対する Google の責任を拡大するものではありません。
Google Pixel 9 Pro / 9 Pro XL のこの延長修理プログラムは、デバイスを購入された国の消費者法に基づいてお客様が有する法的権利とは別に提供されるものです。こうした法的権利は、このプログラムによって制限されるものではありません。該当する場合は、それらの権利に基づいて補償を請求することもできます。
このプログラムに関するその他の詳細については、以下のよくある質問をご覧ください。
よくある質問とその回答
自分のスマートフォンが Google Pixel 9 Pro または Google Pixel 9 Pro XL かどうかを確認するにはどうすればよいですか？
Q1: What are the eligible symptoms for the 'Extended Repair Program' for Pixel 9 Pro and Pixel 9 Pro XL?
A1: You may be eligible if a vertical line appears running from the bottom to the top of the display. For the Pixel 9 Pro, screen flickering is also covered.
Q2: How long is the coverage period for the 'Extended Repair Program'?
A2: It is covered for 3 years from the date of original purchase.
Q3: Are devices with cracked screens or water damage eligible for the 'Extended Repair Program'?
A3: No, devices with cracks in the display or cover glass, or damage caused by liquid intrusion, may not be eligible. If there is damage not covered by the warranty, a separate repair fee may apply.
Q4: How do I request a repair for my smartphone?
A4: Please visit store.google.com/repair to find a nearby walk-in repair center or use the mail-in repair service. Alternatively, you can use a Google Pixel authorized repair partner.
Q5: What if I paid for a screen replacement before the program start date (December 8, 2025)?
A5: If your device was previously repaired at an authorized repair center and is currently eligible for the program, you will be notified by Google via email.
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