- Google Japan has launched “Pixel Care+,” a new Google device protection service in Japan, replacing the previous “Preferred Care” program.
- This paid protection service covers products sold on the Google Store and offers benefits such as free battery replacements and zero-deductible repairs.
- Enrollment is available through the Google Store or the “My Pixel” app within 30 days of purchasing a device from the Google Store.
On Tuesday, February 24, 2026, Google Japan launched “Pixel Care+,” a new device protection service that replaces the previous “Preferred Care.” This service follows its initial U.S. rollout in August 2025.
The new “Pixel Care+” is a paid device protection program for products sold on the Google Store, including Google Pixel devices from the Pixel Tablet and Pixel Fold onwards, Google Pixel Watch models from the Pixel Watch 2 onwards, and Fitbit products. It offers benefits like free battery replacements and repairs with zero out-of-pocket costs. The service is based on the offerings of “Asurion,” a global provider of device insurance, repair, and support partnered with Google. Similar to “Preferred Care,” the cost varies depending on the device.
For purchases through the Google Store, “Pixel Care+” offers two payment options: a “Monthly Plan” (extendable for up to 60 months) and a “2-Year Upfront Plan.” The core coverage includes free screen repairs and battery replacements, unlimited accidental damage protection, in-store repair services, priority expert support, rapid replacement shipping, and the reliability of genuine Google parts.
Additionally, customers can opt for the “Loss and Theft Protection Plan,” an extra coverage tier designed to provide security in the event a device is lost or stolen.
| ■ Free Screen Repair / Battery Replacement |
| • Repairs for screens (front/back) and battery replacements are available with a 0 yen deductible. *Inner displays for the Pixel Fold series require a separate service fee. *Battery replacement applies when capacity falls below 80%. |
| ■ Unlimited Accidental Damage Protection |
| • Unlimited claims can be filed for accidental damage from handling (drops, liquid spills, etc.) or mechanical breakdowns. *Loss and theft claims are limited to twice every 12 months. |
| ■ In-Store Repair Support |
| • Face-to-face repairs are available at over 100 “iCracked” locations nationwide. *Google Pixel smartphones only. |
| ■ Priority Expert Support |
| • Google Pixel experts provide priority assistance for troubleshooting and support. |
| ■ Fast Replacement Shipping |
| • When a replacement is needed, it will be shipped as early as the next day with free shipping. *Excludes certain regions. |
| ■ (Optional) “Loss and Theft Protection Plan” |
| • In addition to standard “Pixel Care+,” an optional “Loss and Theft Protection Plan” is available for coverage against loss or theft. *Find My Device must be enabled at the time the device is lost or stolen. |
| ■ Peace of Mind with Genuine Google Parts |
| • All repairs use genuine Google parts, and replacement units are genuine Google devices. |
You can sign up for “Pixel Care+” within 30 days of your purchase from the Google Store via the Google Store website or the “My Pixel” app. Furthermore, preparations appear to be underway to allow enrollment for devices purchased from channels other than the Google Store in the future.
Source: Google
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