- Sharp has reported a bug occurring on its Android devices where emergency calls cannot be made.
- The issue prevents emergency calls when using overseas SIM cards, specifically from two US carriers: T-Mobile and Verizon.
- The problem can reportedly be resolved by updating “Emopa,” the AI app exclusive to Sharp Android devices, to version v13.2.17 or later.
On Friday, February 13, 2026, Sharp reported a bug occurring on its Android devices where emergency calls cannot be placed.
The issue involves the inability to make emergency calls when using an overseas SIM card. The affected SIMs are from two US carriers: T-Mobile and Verizon. This failure to connect emergency calls occurs when using a T-Mobile or Verizon SIM, regardless of whether it is a physical SIM or an eSIM.
The Android devices affected by the emergency call failure when using T-Mobile or Verizon SIMs are listed in the table below. However, the cause of the bug appears to have been identified, and it can be resolved by updating “Emopa”—the dedicated AI app for Sharp Android devices—to the latest version, v13.2.17 or later.
| ■NTT Docomo |
| ・AQUOS R7 / AQUOS R8pro / AQUOS R8 / AQUOS R9pro / AQUOS R9 / AQUOS R10 / AQUOS sense7 / AQUOS sense8 / AQUOS sense9 / AQUOS sense10 |
| ■au / UQ mobile |
| ・AQUOS sense7 / AQUOS sense8 / AQUOS sense9 / AQUOS sense10 |
| ■SoftBank / Y! mobile |
| ・AQUOS R7, R8pro / AQUOS R9pro / AQUOS R9 / AQUOS R10 / AQUOS sense7 plus / AQUOS sense9 / AQUOS sense10 / Leitz Phone2 / Leitz Phone3 |
| ■Rakuten Mobile |
| ・AQUOS R10 / AQUOS sense7 / AQUOS sense8 / AQUOS sense9 / AQUOS sense10 |
| ■J:COM |
| ・AQUOS sense8 / AQUOS sense9 / AQUOS sense10 |
| ■Other MVNOs |
| ・AQUOS R8pro / AQUOS R8, R9pro / AQUOS R9 / AQUOS R10 / AQUOS sense7 / AQUOS sense8 / AQUOS sense9 / AQUOS sense10 |
“Emopa” App Link
Source：Sharp
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